Terms and Conditions
General terms of business for private customers
(Consumers within the meaning of §13 of the Federal Civil Code (BGB))
Orders, consignments on approval and entry into contracts
When placing an order by fax or post please use the order form in the catalogue. You may also submit your order by phone or e-mail. In addition, you are very welcome to visit our Showroom in Erkelenz during our specified office hours. Your order amounts to an offer to us to enter into a purchase agreement. The contract is entered into through the dispatch of our order confirmation or of the goods. Should an ordered item be unavailable we shall be released from the contractual obligation to carry out delivery. Consignments on approval with up to two watches will be sent upon the prior transfer to one of our bank accounts or other provision of security to the value of the goods. Where the consignments do not meet with approval please send them back free of any trace of use within the returns period of 14 days. Otherwise you shall be liable for the cost of the consignment. Offers on our part are subject to confirmation. The following time limit for cancellation of the purchase agreement is unaffected by this and the time limit for returns also remains unaltered. The contractual partner is Wolf Continental GmbH.
Right of cancellation
Your statutory right of cancellation is governed by the relevant legislative provisions. Please take note of our notice of the right of cancellation displayed on the order confirmation and invoice as well as on our web site www.thorogood.de
Private customers? right of cancellation
(Consumers within the meaning of Paragraph 13 of the German Civil Code)
Notice of the cancellation right
Where your order has been placed and/or contract entered into using some form of distance communication (by letter, fax, telephone, e-mail, internet etc), the following will apply:
You may cancel your acceptance of the contract in writing (e.g. by letter, fax or e-mail) within 14days without specifying the reasons for cancellation or, where the goods are delivered to you prior to the expiry of that period, by returning the item. The month?s time limit commences upon arrival of the goods and receipt of the written notice of the cancellation right. For the purposes of the cancellation period it is sufficient that either the cancellation is sent promptly in writing (by e-mail, fax, letter etc.) or that the item is promptly returned. Notice of cancellation or the return of the goods should be addressed to:
Wolf Continental GmbH
Fax: +49 (0) 2431 - 80658 29
Where the cancellation right is excluded
The cancellation right does not arise in the case of distance contracts for the delivery of goods which have been manufactured to clients? specifications or tailored specifically to individual requirements.
Consequences of cancellation
Where cancellation is effective both parties are to be returned to their original position and any benefits derived must be surrendered. If you are unable, either in full or in part, to return the goods received or are only able to return them in worse condition you are obliged to pay an appropriate amount of compensation. This does not apply to the surrender of items where the damage to the item?s condition is solely due to the testing of the same ? as you might have been able to do at a retail outlet. You may otherwise avoid the obligation to pay compensation for impairment of the goods resulting from having begun to use them in accordance with their purpose by refraining from using the item as if it belonged to you or from doing anything which might affect its value. Goods which are capable of shipping by postal package must be returned to us, at our risk and cost. Goods which are not capable of shipping by postal package will be collected from your location. Obligations to make payments must be satisfied within 30 days? time. The period begins to run for you at such time as you dispatch your notice of cancellation or the goods, for us it begins to run at such time as we receive your notice or the goods.
This ends the notice of the cancellation right.
You can return any item within 14 days of receipt without stating reasons.
The following procedure for the returns is not mandatory, but it will simplify the return for us. Your right of withdrawal is not affected by this.
- Simply fill out the form that is attached to your shipment and send this back together with the according products. Please proceed according to the points below. When returning any products, we can only refund the price of the product, we cannot arrange exchanges.
- Please choose a code for the reason for return in addition to the listed item(s) on the return form If you need a different size, colour or any other item, please place a new order and return the received item(s) for a refund.
Returns (fee required)
- For returns of goods, you can chose a delivery service of your choice.
- In their own interests we recommend a trackable, insured package.
- It can take up to 7 working days before we receive your return. (Returns from overseas can take up to 4 weeks in rare cases – depending on service – to reach our return department.)
- Please attach the return note to your package, so we can proceed your return within 48 hours after receiving it.
- The amount of the returned items will be refunded right after receipt.
- Any incurred taxes and duties won't be refunded. Please contact your local customs authorities for further information.
- Please send the item(s) back by using standard post service (registered) to the following address:
Wolf Continental GmbH
Kölner Straße 24a
Please mark the shipment as a return and put in the delivery note of your order.
For status check please contact us
by phone (+ 49 2431/806580) or by e-mail email@example.com.
The prices for our items are ex works and inclusive of statutory VAT. We reserve the right to vary our prices and make other technical changes and variations to catalogue illustrations and information. For production reasons these are unfortunately unavoidable. You will find an overview of prices with the current regional price lists.
As a new customer you receive our goods against prepayment or cash on delivery and you bear any associated costs. Further deliveries are made on account and here, too, you may pay cash on delivery or transfer payment within 10 days of receipt of the goods. We accept payment by ec card or credit card or paypal. We do not accept payments by cheque. Deliveries abroad must always be prepaid, including the delivery costs. Where payment is overdue, i.e. you are in default on your payment, we are entitled to apply default charges at the rate of EUR10 per reminder sent, default interest under §247 of the Federal Civil Code and the costs of any legal proceedings. We reserve the right to vary the payment provisions in individual cases.
Reservation of title
The goods remain our property until paid for in full
Our items are guaranteed for 24 as per the information on our website. For goods on offer or second-hand goods the guarantee is limited to 12 months
As a rule, we refuse all copyright claims by third parties on the basis of proposals and representations unless specifically agreed otherwise.
Contracts entered into with us shall in all cases be governed by German law, even where there is an overseas element. The place of jurisdiction for all contractual rights and obligations is, as far as legally permitted, Mönchengladbach and Erkelenz